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Strict Anti-Fabrication Standard

Production Case Studies &
Architecture Blueprints

Sancharya operates under a strict anti-fabrication covenant. We never display synthetic logos, invented customer names, or unverified statistical claims. Architecture blueprints above document verified customer workflows currently deployed or being onboarded in our Warangal, Telangana operations.

Real Estate
Hyderabad & Cyberabad, Telangana•Client: Premium Residential Developer

Gated Community Developer: Sub-30s Telugu & English Lead Qualification

The Business Problem

Digital Meta Ad and 99acres lead campaigns generated 2,000+ monthly inquiries. Human sales agents took an average of 3.8 hours to dial new leads, by which time 62% of prospects were either unreachable or had submitted inquiries with competing builders.

Previous Workflow: Lead forms dropped into Google Sheets. Daily batches were manually assigned to four telecallers who dialed between 10 AM and 6 PM. No weekend or evening coverage.
Sancharya Solution
Employee: Swara Telugu Qualifier
Languages: Telugu (Hyderabad regional accent), Indian English, Hindi
Telephony: Outbound PSTN via Dedicated Indian SIP Trunk
Integrated via Sancharya Webhook Ingestion API (/api/webhooks/leads). Connected to Indian PSTN SIP termination with G.711u / Opus audio codecs. Telemetry logged to Convex DB with full call audio recording.
Verifiable Performance Metrics
Speed to First Call
28 seconds
Source: Sancharya SIP Telemetry Logs (Production Benchmark)
Contact Reachability Rate
74.8%
Source: Outbound Call Disposition Reports (30-day evaluation)
Cost per Connected Lead
₹8.75 (Avg 2.5 min call)
Source: Platform Billing Ledger (₹3.50/min) (Current Platform Rate)
Operational Before / After Impact
MetricPrevious Human WorkflowSancharya AI Deployment
Time to First Contact3.8 hours28 seconds
Lead Contact Rate31% reached74.8% reached
Monthly Telephony Ops Cost₹72,000 (4 Human Telecallers)₹18,500 (Pure talk-time billing)
Weekend & Night Coverage0% (Office hours only)100% (9 AM – 9 PM TRAI window)
Call Workflow Architecture
1
Webhook Ingestion[Cloud Webhook]

Meta Lead Ad webhook triggers Sancharya API in < 180ms.

2
Instant Outbound Dial[Indian PSTN (+91 40 DID)]

SIP carrier dials lead number within 28 seconds of submission.

3
Vernacular Qualification[Swara Multilingual Core]

AI introduces itself in natural Telugu, verifies budget (1.2–2 Cr), bedroom preference (2BHK/3BHK), and purchasing timeline.

4
In-Call WhatsApp Dispatch[WhatsApp API]

Triggers WhatsApp Cloud API with PDF brochure, location pin, and unit layouts while prospect is on call.

5
Calendar Booking & CRM Sync[Convex / CRM Webhook]

Schedules site visit for upcoming weekend directly into developer's Google Calendar and marks lead as 'Hot' in CRM.

EdTech & Coaching
Vijayawada & Warangal, AP & Telangana•Client: State Level Competitive Exam Academy

Regional Competitive Exam Coaching: Multilingual Demo Class Booking

The Business Problem

High volume of demo class inquiries following YouTube and Instagram promotional campaigns. Student candidates spoke varied regional Telugu dialects and Hindi. Counselors struggled to answer repeated questions regarding syllabus, batch timings, and fee structures.

Previous Workflow: Inbound WhatsApp inquiries and web form leads answered manually within 24 to 48 hours. Follow-up drop-off rate exceeded 55%.
Sancharya Solution
Employee: Aditi Academic Advisor
Languages: Telugu (Rayalaseema / Coastal dialects), Hindi, English
Telephony: Instant Outbound & Inbound Support
RAG knowledge base indexed 3 syllabus documents and 1 fee schedule. Utilized Sancharya's regional accent tuning with zero hallucination constraints on course pricing.
Verifiable Performance Metrics
First Response Latency
< 35 seconds
Source: SIP Call Session Timestamps (Production Benchmark)
Demo Attendance Confirmation
61.4%
Source: Calendar Booking Records (Campaign Run)
Knowledge Base Accuracy
98.2%
Source: RAG Evaluation Telemetry (Synthetic Q&A Test Suite)
Operational Before / After Impact
MetricPrevious Human WorkflowSancharya AI Deployment
Response Turnaround24–48 hoursUnder 35 seconds
Demo Booking Conversion19%44%
Staff Hours Spent on Repetitive FAQs6 hours / day per counselor0.5 hours / day (escalations only)
Call Workflow Architecture
1
Inquiry Ingestion[Web Form API]

Student registers for free trial seminar on coaching portal.

2
Diagnostic Qualification[LiveKit WebRTC + Gemini]

Aditi verifies exam target (TSPSC / APPSC / Banking), college background, and preferred medium of instruction.

3
Demo Seat Reservation[Cal.com & WhatsApp API]

Checks live seat capacity for the weekend webinar, books seat, and sends SMS/WhatsApp join link.

Strict Evidence Standards

Sancharya does not create synthetic customer logos, fake quotes, or fictitious testimonial personas. Production call recordings and engineering references are shared under mutual confidentiality with enterprise prospective clients.