Cookie Policy
This Cookie Policy explains how Sancharya (“we”, “us”, operated by Marketingko) uses browser cookies, local storage, and related web technologies across our autonomous voice employee cockpit at sancharya.marketingko.in.
1. What Cookies & Web Storage We Use
Sancharya's administrative dashboard is a modern single-page web application. Unlike consumer websites cluttered with hundreds of advertising beacons, Sancharya maintains an ultra-minimal storage footprint. Cookies and local browser storage are utilized strictly for essential operations:
- Authentication & Session Integrity: An encrypted Auth0 session cookie keeps your administrative cockpit logged in and verifies each API interaction securely against cross-site request forgery (CSRF).
- User Interface Persistence: Local storage keys store your dark/light theme preference, collapsed sidebar state, and audio preview device selections so you do not need to re-select them upon each page refresh.
- Regulatory Consent State: Storing your affirmative choices made on the statutory DPDP consent banner to ensure compliance with Section 6 of the DPDP Act 2023.
2. Cookie & Local Storage Inventory
Exhaustive DisclosureThe following table discloses every cookie and browser storage key set or accessed by Sancharya during your session:
| Key / Cookie Name | Provider & Medium | Purpose & Function | Duration | Classification |
|---|---|---|---|---|
| appSession / auth0.* | Auth0 by Okta HTTP-only Cookie | Maintains encrypted session identity, cryptographic token renewal, and protects cockpit API endpoints from CSRF attacks. | Session / 24 Hours | Strictly Necessary |
| sancharya_dpdp_consent | Sancharya Platform Browser Local Storage | Remembers your affirmative DPDP cookie preferences so the banner is not displayed repetitively. | Persistent (User Cleared) | Compliance |
| theme / sancharya_ui_* | Sancharya Platform Browser Local Storage | Stores user interface selections including dark mode toggle, dashboard filters, and navigation layout. | Persistent (User Cleared) | UI Preference |
| rzp_checkout_* | Razorpay (India) Secure Cookie / Storage | Loaded exclusively when opening the credit recharge modal for UPI/card payment fraud mitigation and RBI token compliance. | Checkout Session | Payment & Security |
| ph_* / posthog_* | PostHog (EU Cloud) Local Storage / Cookie | Records flow drop-offs strictly during initial AI employee setup wizard. Disabled across all operational lead and call screens. | 1 Year (Max) | Setup Analytics |
3. Setup Analytics & Strict Telemetry Boundaries
To continually refine and simplify the onboarding workflow for new organizations configuring autonomous AI voice employees, Sancharya utilizes PostHog hosted in the European Union (EU Cloud, Frankfurt region).
Setup telemetry is active only during the initial new employee configuration flow (e.g., choosing a voice persona, reviewing prompt templates, or testing voice synthesis). It helps our engineering team understand where users get confused during first-time setup.
PostHog is completely blocked and forbidden from loading or executing on any screen displaying customer lead tables, call records, dialed telephone numbers, customer contact profiles, live call streams, audio recordings, or generated transcripts.
4. No Advertising Trackers or Data Brokers
We maintain an absolute zero-tolerance policy against cross-site surveillance and third-party advertising. Specifically:
- We do not load Google AdSense, DoubleClick, Facebook/Meta Pixel, TikTok trackers, or LinkedIn Insight tags.
- We never sell, lease, or monetize customer activity, cookies, or metadata to data brokers.
- When you initiate a wallet top-up, the checkout modal is powered by Razorpay (registered in India). Razorpay may store secure cryptographic cookies to verify payment tokens, prevent fraud, and comply with the Payment Card Industry Data Security Standard (PCI-DSS) and Reserve Bank of India mandates.
5. Managing & Disabling Cookies
You have full statutory authority over your browser storage. You can manage or clear cookies through your browser settings at any time:
Because Sancharya uses cookies exclusively for essential session authentication, blocking or disabling functional cookies will render the dashboard inaccessible. Without the Auth0 session cookie, our servers cannot securely authenticate your identity or grant access to your AI voice cockpit. If you clear cookies in your browser, you will simply be signed out and prompted to log in again.
You may also modify non-essential tracker consent at any time through our on-screen DPDP consent controls or by resetting your local storage key sancharya_dpdp_consent.
6. Changes to this Cookie Policy
We may revise this Cookie Policy periodically to reflect technological changes, sub-processor infrastructure updates, or statutory guidelines issued by the Data Protection Board of India under the DPDP Act 2023. When updates are made, the revised “Last Updated” timestamp at the top of this document will be revised accordingly. We encourage periodic review of this policy.
7. Inquiries & Grievance Redressal
If you have any questions or concerns regarding our cookie architecture or wish to exercise your statutory rights as a Data Principal under Indian law, please contact our designated Grievance Officer: