Legal Centre
Welcome to Sancharya's centralized legal and compliance repository. Sancharya is an autonomous voice AI employee platform engineered for enterprise-grade telephony, conversational intelligence, and strict regulatory compliance under Indian telecommunications and personal data protection laws.
Clear statutory division between Data Fiduciary (Customer) and Data Processor (Sancharya) with no model training on customer audio.
Automated enforcement of India-specific calling hours (10:00 AM – 7:00 PM IST), DLT headers, and DNC suppression list checks.
End-to-end transport layer TLS 1.3, DTLS-SRTP for real-time WebRTC audio streams, and AES-256 rest encryption.
Legal Documents & Statutory Policies
7 Documents AvailableMaster agreement governing platform access, AI voice employee operations, telephony usage, Lifetime Credits wallet, and DPDP contractual allocations.
Statutory privacy notice pursuant to the Digital Personal Data Protection Act, 2023 detailing Data Fiduciary and Processor roles, consent records, and principal rights.
Operational terms covering our 7-day money-back guarantee, add-on telephony minute refunds, lifetime credit wallet balances, and provisioned carrier numbers.
Transparent disclosure of essential Auth0 authentication sessions, UI local storage, minimal onboarding telemetry, and our zero third-party ad tracking commitment.
Mandatory telephony operating standards, TRAI 10 AM–7 PM IST calling window enforcement, DLT template rules, NDNC registry compliance, and anti-spam prohibitions.
Institutional security architecture, AES-256 and WebRTC DTLS-SRTP encryption, India-first data residency, and verified sub-processor directory.
Direct technical and legal communication channel, enterprise inquiry intake, and statutory Grievance Officer escalation pathway for Data Principals.
Designated Grievance Officer & Statutory Notice
In compliance with Section 13 of the Digital Personal Data Protection Act, 2023, and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any questions, notices, or grievances regarding our legal documents and data processing may be directed to our designated Grievance Officer: