Refund & Cancellation Policy

1. 7-Day Money Back Guarantee

We want you to be completely satisfied with Sancharya AI Voice Employees. If you subscribe to a paid tier (Starter or Professional) and find that our autonomous voice platform does not meet your business operational needs, you may request a 100% full refund of your base subscription within 7 calendar days of initial account creation.

2. Lifetime Credits Wallet & Top-Ups

Telephony compute minutes are billed at ₹6.00 per connected minute deducted from your Lifetime Credits wallet (1 Credit = ₹1 INR). Unused pre-funded credit balances may be refunded upon written request within 30 days of purchase, provided that the underlying telephony carrier fees (Airtel / Tata Tele / LiveKit SIP) have not already been consumed during active calling sessions.

Note: If an account is suspended or terminated for violations of our Acceptable Use Policy (such as spamming, CLI spoofing, or fraudulent robocalling), wallet balances are strictly forfeited and non-refundable.

3. Dedicated Carrier Phone Numbers

Monthly recurring fees for dedicated local (+91) DID or toll-free telephone numbers are strictly non-refundable once provisioned and reserved with our underlying carrier partners and registered under TRAI DLT databases.

4. How to Request a Refund

To initiate a refund request, simply email our billing desk at karthikeya@marketingko.in with your organization name, registered email address, and Razorpay payment ID. Approved refunds are processed back to your original payment method (UPI / NetBanking / Card) via Razorpay within 3–5 business days.