Sancharya
AI Voice Workforce
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Commerce

AI voice agents for D2C brands & e-commerce stores.

Slash Return-To-Origin (RTO) costs by up to 35% with automated COD address verification and instant non-delivery follow-ups.

Build E-commerce and D2C Voice Employee
Operational Workflows

Engineered for E-commerce and D2C Conversational Outcomes

Purpose-built calling playbooks designed for Indian customer qualification and conversion.

01

COD Order Confirmation

Automated calls within 15 minutes of COD checkout to filter fake orders.

Impact: -35% RTO losses
02

NDR / Failed Delivery Rescue

Call customers immediately when courier marks 'Customer Unavailable'.

Impact: 42% failed deliveries re-attempted
03

Abandoned Checkout Recovery

Engage customers who left items in cart with exclusive 10% coupon.

Impact: +15% cart recovery
Execution Architecture

How the E-commerce and D2C AI Agent Operates

Step 01

COD Order Placed

Customer checks out using COD on Shopify or custom store.

Step 02

Verification Call

AI verifies address details, confirms willingness to pay, and flags fake orders.

Step 03

Order Tagging

Order tagged as 'Verified' in Shopify; tracking updates sent via WhatsApp.

Spoken Dialogue Sample

Natural Spoken Telephony Flow

Illustrative example of turn-taking, empathetic qualification, and prompt handoff.

Preview E-commerce and D2C Voice SampleStudio Verified

Sub-800ms conversational turn-taking • Real audio sample

00:00 / 00:28
Click any turn to jump audioReady to play
Sancharya AI Employee
00:00
“Namaste! This is Kavya calling from UrbanAura. We received your Cash on Delivery order for the winter jacket for 2,499 rupees. Can you please confirm if this order is correct?”
Prospect / Customer
00:15
“Yes, I placed it. When will it arrive?”
Sancharya AI Employee
00:18
“It will be delivered in 3 to 4 days. I've marked your address as confirmed for our courier partner. Thank you!”
In-Call WhatsApp Collateral
Meta Cloud API (0s SLA)
Instant Follow-Up Dispatch (Triggered at 00:20 of Call)

“Hi! As promised on our call with Sancharya AI, here is the official E-commerce and D2C catalog, pricing overview, and appointment confirmation link.”

Verified 92% WhatsApp open rate within 5 minutes
BANT Criteria

Structured Qualification Questions

Pre-configured discovery questions customized for E-commerce and D2C.

1
Did you place order #{order_id} on our store for Cash on Delivery?
2
Can you confirm your complete house number and delivery landmark?
3
Will you be available to accept the parcel and pay cash upon arrival?
Recommended 60db Voice & Dialects:
HindiEnglishTeluguTamilBengaliMarathi
Instant Template Pre-Fill

Deploy this E-commerce and D2C AI Agent

Opens the Sancharya builder with the E-commerce and D2C prompt instructions, qualification questions, and objection rules ready to customize.

Load E-commerce and D2C Template
Clarity & Compliance

Frequently Asked Questions: E-commerce and D2C

Yes, native webhook support connects directly to Shopify, WooCommerce, Shiprocket, and Clickpost.

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