Calling channels
Bulk Campaigns
Upload a list, set the rules, and let the employee work through it on autopilot.
Last updated: 26 July 2026
How Bulk Campaigns work
Upload a CSV of phone numbers (with optional name, budget, and any other columns you want as variables), set when the campaign should run, and the employee calls through the list in order.
Calls happen within the TRAI-permitted window (10 AM – 7 PM IST) and respect DNC suppression automatically.
Campaign settings
Each campaign has its own settings:
- Schedule — Choose specific days and time windows within the TRAI-permitted hours.
- Concurrency — How many calls to run simultaneously. Higher concurrency finishes the list faster but uses more credits per hour.
- Retry rules — What happens when a call isn't answered: retry once, twice, or mark as unreachable.
- Max attempts — The maximum number of times to try reaching each number before giving up.
Tracking results
As the campaign runs, you see real-time progress: calls completed, calls pending, qualified leads, appointments booked, and average call duration. Every call gets its own recording, transcript, and summary, just like Instant calls.