Calls & reporting
Call log & call details
Every call, every recording, every transcript — all in one place.
Last updated: 26 July 2026
The call log
The call log shows every call your employees have made or received, newest first. Each entry shows: the caller's name and number, which employee handled it, the outcome tag, duration, and timestamp.
Click any call to open its full detail view.
Call detail view
The detail view for a single call shows:
- Audio player — Play the full recording, skip to any point.
- Transcript — Full word-by-word transcript with timestamps. Both sides of the conversation are shown.
- AI summary — A concise summary of what happened, what was agreed, and what the outcome was.
- Captured variables — Every variable the employee extracted during the call, with the ability to edit if the AI got something wrong.
- Outcome — The tag assigned to this call (qualified, not interested, callback, etc.). You can change it manually.
- Cost — How many credits this call consumed, broken down by duration and voice tier.