Calling channels
Inbound Calling
Your employee answers calls placed to your business number.
Last updated: 26 July 2026
What Inbound Calling does
An Inbound employee answers calls placed to its assigned phone number. It greets the caller, follows your script, captures information, and handles the call just like a human receptionist would — except it never misses a call, never puts anyone on hold, and handles multiple calls at once.
Inbound Calling is coming soon. The infrastructure is ready, but we're finalising the caller-ID routing and IVR menu builder. Check back here or watch your notifications for the launch announcement.
What works today
While full inbound is in development, you can already:
- Assign a phone number to any employee — callers who ring that number will be connected.
- Basic greeting and script — the employee follows your script the same way it does for outbound calls.
- Full recording and transcription — every inbound call is logged the same as outbound.