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Creating your first employee
Every employee is built the same way, regardless of channel — start here.
Last updated: 26 July 2026
The four steps
Open Employee Store in the sidebar. This is the only place new employees are created, and it works identically whether this is your very first employee or your fifteenth.
- 1. Pick a channel and a language — Instant or Bulk (Inbound is locked for now — see the Inbound Calling page). Then Telugu + English, or English only. This choice shapes the whole draft that comes next, so get it right before continuing.
- 2. Describe the call — Type it out in a few sentences, or press the microphone and just talk it through the way you'd brief a new hire on their first day. Sancharya turns either into a structured draft — a name, a role, a welcome line, and a full call flow with sections for qualifying, handling objections, and closing.
- 3. Test it on your own phone, for free — Before you commit to anything, place a real test call to your own number and listen to exactly how the draft sounds. Test calls are free — they don't touch your credit balance at all.
- 4. Start training — Confirming here creates the employee in an unpublished, in-training state. Still completely free — no phone number, no real calls, nothing customer-facing yet.
Building and training an employee costs nothing and has no deadline. You only start spending when it makes real calls — and for that it needs its own business number. See Going live for exactly what that costs.
Using a voice note instead of typing
If you'd rather explain the job out loud than type it, tap the microphone icon and talk normally, in Telugu, English, or a mix of both. Sancharya transcribes what you said and structures it into the same draft format as if you'd typed it — names, opening line, call flow sections, and a first pass at what information the call should capture.
Example: You record a 40-second voice note: "This is for my real estate business. Call anyone who fills our website form. Find out their budget and which locality they want, tell them about our ongoing project near the ring road, and if they sound serious, offer to book a site visit this weekend." Sancharya comes back with a named employee, a two-language script, a qualify-budget-and-locality step, a pitch for the ring-road project, and a closing step that offers a site-visit slot — all editable before you touch anything else.