Calls & reporting
Performance analytics
How your employees are performing — at a glance and in detail.
Last updated: 26 July 2026
Overview metrics
The Performance page shows key metrics for your entire account:
- Total calls — How many calls your employees have made or received in the selected period.
- Average duration — The average length of a call.
- Qualification rate — The percentage of calls that resulted in a qualified lead.
- Appointment rate — The percentage of calls where an appointment was booked.
- Cost per qualified lead — Total credits spent divided by qualified leads.
Per-employee breakdown
Drill down into any individual employee to see their specific metrics. Compare employees side by side to see which scripts, voices, and strategies are performing best.
Use this to decide which employees need retraining and which ones you should duplicate for new campaigns.