Training & knowledge

Upload PDFs, documents, or paste text into the employee's knowledge base. The content is vectorized and used as grounding during calls — when a caller asks a question that isn't in the script, the employee searches the knowledge base for the answer instead of making something up. This is how you eliminate hallucinations: if the answer isn't in the knowledge base or the script, the employee says so honestly rather than guessing.

After your employee has made a few calls, review the transcripts and recordings. If a call went sideways — the employee mishandled an objection, missed a key question, or sounded wrong — use it as a training example. Mark specific moments in the transcript as "do this instead" examples. The employee learns from these corrections and applies them to future calls.