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Going live: what it costs
Building and training are free. To take real calls, an employee needs its own phone number — ₹649 a month.
Last updated: 26 July 2026
What it costs
There is no joining fee, no licence, and no monthly charge per employee. You can build fifteen employees, train them for months and test them as often as you like without paying anything. Sancharya has exactly two costs, and you only meet them when real customers are involved.
- Talk time — ₹3–7/min, only while actually on a call
- A phone number — ₹649/month, one per employee that goes live
- Everything else — ₹0 — building, training, testing, editing
Both come out of the same prepaid credit balance, and 1 credit = ₹1. You top the balance up when it suits you; nothing is billed to a card on a schedule and there is no contract to cancel. The per-minute rate depends on which voice you picked — see How credits work.
Why a phone number
A test call goes to your own phone and is free. A real call goes to a customer, and for that the employee needs a real, dialable Indian number of its own — that's what your customer sees on their screen, what they call back on, and what the carrier registers to your business. One number belongs to one employee.
- Placing and receiving real calls, not just free tests to your own phone
- Running Bulk campaigns and Instant lead calling
- A number your customers can ring back on
A short ID check (PAN/Aadhaar) is required the first time, because the carrier registers the number to you as its legal owner. It takes a couple of minutes and only happens once.
How the monthly renewal works
A number renews itself every month, taking ₹649 from your credit balance automatically. There's no invoice to approve and no checkout popup — keep the balance topped up and it simply keeps working.
If your balance can't cover a renewal, the number keeps working while we email you and retry. Left unpaid long enough, it's released and returns to the carrier — so top up when you get that email if you want to keep it. You can also give a number up yourself at any time from Phone Numbers, and you're never charged for it again after that.
Nothing is deleted, wiped or reset when a number lapses. Your employees, their scripts, their training and every call they've ever made stay exactly as they are. Only the phone line goes.